This course describes the
skills, knowledge and performance outcomes required to explore and analyze the
management and practices of lodging operations
and related sales activities in the major operating and support
departments. It will also expose the students on
the unique aspect of managing
a service - based
lodging establishment delivered by diverse employees and understanding of the business and
financial operations of the lodging firm. The course introduces the
housekeeping department of a hotel and lodging organization: its
organizational structure; roles and responsibilities; functions of the department ;
equipment and tools for housekeeping operations; methods and procedures of
cleaning operations including linen, uniform and laundry
service; general maintenance and decoration of a hotel; safety and
sanitation in housekeeping operations; management of operations
and record keeping; precautionary procedures; guest safety and
hotel assets. Laboratory includes actual exposure in the
housekeeping operations.
- Teacher: KYACINTH PILON