This course aims to enable the students to recognize and assess quality management processes in a hospitality and tourism related organization and to evaluate departmental processes and planning strategies.
Topics include concepts and terminologies of TQM: definition, common element and terminology ; vision and reality - bridging the gap; constructive and critical personal reflection: proposed quality, self assessment and peers assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan.
- Teacher: Roscella Noguera